Privacy, policies and legal bits.

Here’s all the boring stuff we need to go over. Included here is everything from our privacy policy, GDPR confomity and also a few legal bits and bobs. We’ve done our best to ensure everything is written in as plain English as possible to make it easier for everyone to understand. As always, if you have any questions, get in touch.

7

Copyright & Intellectual Property

All content displayed on this website is displayed under the copyright of Harbourside Visual and are protected under the Copyright, Designs and Patents Act 1988. Harbourside Visual does grant limited reproduction rights for personal use (e.g. weddings), all of which will be outlined clearly in the Work Specification.

Any client who has received or bought digital files for personal use are entitled (under license) to use them for personal and non-commercial purposes, including producing prints, posters, canvas wraps, books and other printed matter, multi-media slideshows and other computer or electronic media projects.

The user licence specifically excludes the sale of the digital files or items produced from the files for commercial gain, advertising, publicity or any other commercial use without the written permission from Harbourside Visual. If permission is required to use any digital files commercially, or for any other use not listed here, or if any doubt exists as to the extent of licensed usage, then please contact Harbourside Visual.

If you are a third party client for our booking fulfilment services, such as wedding vendors, agency, media or magazines, and would like to use some of our content then please contact Harbourside Visual. If any of our images are used on a public forum outside of their intended use (i.e. website, agency site(s) or social networking site) then credit must be given to Harbourside Visual and may be subject to additional license fees.

General Data Protection Regulation (GDPR).

How is your information used?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. Any information you provide will be used to:

• Carry out any obligations from any contracts that we enter in to.

• Seek your views or comments on the services we provide.

• Notify you of any changes to our services.

Who has access to your information?

The only organisation that has any access to any information which is collected through our website or any other communications is Harbourside Visual, and:

• We will not sell or rent your information to any third parties.

• We will not share your information with third parties for any marketing purposes.

Direct marketing.

We offer a newsletter and direct mail shots for marketing. If we contact you, it will be because of your subscription to our mailing list. Other reasons we may contact you; about an enquiry you have made or any services we have agreed upon. All communications will be sent directly from us to you and you can unsubscribe from our communications at any time.

Security precautions.

When you provide any personal information, we take steps to ensure that it’s treated securely to protect the loss, misuse or alteration of any information. Our website is protected with SSL encryption. A lock icon will appear on your web browser to show that the page is secure. Any information provided over the internet can never be guaranteed 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security.

Links to other websites.

Our website may contain links to other websites run by other vendors. Our privacy policy applies only to the Harbourside Visual website‚ so we cannot be responsible for the privacy policies and practices of other sites if you access them using links from our website.

Use of our website.

You can use this website without the need to provide any personal data. If you want to purchase any of our services, then the processing of some personal data will be necessary. This Policy explains when and why we collect personal information about people who visit our website, how we use it and keep it secure. The Policy may change from time to time, and by using our website, you’re agreeing to be bound by this Policy.

Are you aged 16 or under?

Please get your parent or guardian’s permission before you provide us with any personal information

Review of this policy & access to your information.

We will keep this Policy under regular review, and the Policy was last updated in January 2022. Need to contact us? Send an email to: hello@harboursidevisual.com

Last Modified 03/01/2023

Next modification date 03/01/2024

(unless changes are made beforehand.)

What type of information is collected?

We obtain information through our website in three ways: anonymously, directly and by a third-party.

1. Anonymously: The anonymous information we collect may include your IP address, whether you are using a computer, a tablet or a phone, which country you are located, which website pages are accessed and how long you may spend looking at our website.

2. Directly: The direct information we collect is when you make an enquiry, purchase products or purchase a photographic service. This will be your name, address, phone number and details about your event.

3. Third Party: If you purchase a product or service from us using an online payment method, your card information is not held by us but it is collected by a third party payment processor who specialise in the secure online capture and processing of credit/debit card transactions. The only information we receive from the third party are notifications that a transaction has taken place, with the name of the payee, the date and the amount of the transaction.

Website customer T&Cs and policies

Website Setup Fees;

Harbourside Visual websites range in production costs. From ‘brochure sites’ to E-commerce solutions.

Production costs are due up front before work commences.

You will be responsible for purchasing the correct items from our hosting partners, IONOS (Also known as 1&1). We will advise you on the correct services. These fees will be in addition to production and or maintenance costs.

Website Transfer Fees;

Websites with Harbourside Visual and our hosting partners are subject to a transfer fee if the client wishes to transfer their site to another provider; This includes any transfer outside of our contract term.

The charge is a flat £250.00 fee and includes a full handover procedure including assets produced during the contract. This fee is payable upon contract termination or end date, and is in addition to any early termination fees (see ‘Early Contract Termination Fees’). All fees must be cleared via bank transfer before transfer is initiated.

Whilst handover procedures are normally completed successfully and quickly, we cannot be held responsible for loss of data howsoever caused. Please also note that any operating software or plugins will not be included in the transfer.

If you would like to transfer your website from Harbourside Visual to another provider. Please contact us and we will be happy to work through any issues, or assist you and initiate the process.

Early Contract Termination Fees;

All website customers have a maintenance contract plan with Harbourside Visual, unless requested otherwise at the start of works commencing.

Your website maintenance and hosting contract will specify a contract term of 12, 24 or 48 months at a monthly fee for maintenance and updates, the level of maintenance and complexity will be reflected in your monthly fee.

If you wish to cancel your contract before the term ends, the fees are as follows:

Full contract balance due, plus 10% early cancellation processing fee is required to be paid up front prior to cancellation.

This fee is in addition to any transfer fees (see ‘Website Transfer Fees’) .

Any cancellation must be done so in writing with two working weeks notice of cancellation date. Fees are due at least two working days before cancellation date via bank transfer.

Raw Footage and Photograph Policy

Effective Date: 06/04/2019

Policy Statement: At Harbourside Visual, we take great pride in our creative style and the final products we deliver to our customers. In order to maintain the integrity of our work and preserve our distinctive artistic vision, we have established a policy stating that we will not supply any raw footage or photographs to customers. This policy is non-negotiable and applies to all clients and projects.

Policy Details:

Retention of Creative Control: By not providing raw footage or photographs, we ensure that the final product aligns with our artistic vision and maintains consistent quality. This allows us to protect our brand identity and reputation.
Professional Editing and Curation: Our team of skilled professionals employs various techniques, tools, and creative decisions during the editing and curation process to create the final product. Sharing raw footage or photographs could compromise the intended artistic expression and undermine the quality of our work.
Intellectual Property and Copyright: Raw footage and photographs contain intellectual property, including copyrighted material, proprietary techniques, and trade secrets. By withholding these materials, we safeguard our creative assets and protect the rights of our team members and third-party contributors.
Customer Satisfaction: Our policy aims to ensure that our customers receive the best possible end product that aligns with their expectations. By focusing on delivering the final, professionally edited version, we can provide a consistent and exceptional customer experience.
Alternatives and Deliverables: Instead of raw footage or photographs, we are committed to providing our customers with the final edited versions that showcase our unique style and expertise. Our team will work closely with clients to understand their needs and preferences, ensuring that the end product reflects their vision within the context of our creative style.

Enforcement: This policy is binding for all projects and clients, effective immediately. Any requests for raw footage or photographs will be respectfully declined, with a clear explanation provided to the customer about our policy and the reasons behind it.

Exceptions: Exceptions to this policy may be considered in rare circumstances, such as legal obligations or contractual agreements. Any exceptions must be approved by Phil Challands (Founder, Harbourside Visual), and the necessary measures will be taken to protect our creative style and maintain confidentiality.

Review: This policy will be periodically reviewed to ensure its continued relevance and effectiveness. Changes or updates to the policy will be communicated to all relevant stakeholders.

Contact: For any questions or concerns regarding this policy, please contact Phil at phil@harboursidevisual.com.

By adhering to this policy, we reaffirm our commitment to maintaining the artistic integrity, quality, and unique style of our work, ultimately providing our customers with exceptional experiences and results.